Frequently Asked Questions About Buying a New Spa or Hot Tub

### Key Questions to Consider When Purchasing a Hot Tub or Swim Spa

1. **Essential Questions to Ask Before Purchasing a Hot Tub**
– What water treatment is required to keep the water clean and safe?
– What features does the hot tub include, such as seating, jets, and entertainment systems?
– What are the warranty terms, and how are service calls and maintenance handled?

2. **Risks of Buying from Non-Reputable Internet Retailers**
Purchasing a hot tub from a less trustworthy online source may lead to low-quality products, incorrect product information, inadequate after-sales support, warranty issues, and possible delays in delivery.

3. **Differences Between Self-Contained Hot Tubs and In-Ground Spas**
– Self-contained hot tubs are portable, above-ground units with all equipment built-in, making them easier to install.
– In-ground spas are installed permanently in the ground, often requiring professional help and possibly local authority permits.

4. **Benefits of Swim Spas and Differences in Models**
– Swim spas support both swimming and aqua exercise, making them versatile for relaxation and fitness.
– **Single-chamber models** feature one area for both swimming and relaxation.
– **Dual-chamber models** provide separate zones for each purpose, allowing independent temperature control.

5. **Importance of Conducting a Site Survey Before Installation**
A site survey verifies that the chosen location can support the hot tub’s weight, water volume, and occupants. It also assesses accessibility, electrical needs, and foundation suitability, helping to prevent installation issues.

6. **Purpose of a “Soak Test”**
A “soak test” allows prospective buyers to experience the hot tub’s comfort, jet strength, and seating layout before purchase, ensuring they’re satisfied with the spa’s feel and performance.

7. **Why Insulation Matters for Energy Efficiency**
Proper insulation helps retain heat in the hot tub water, which reduces the energy needed to maintain the desired temperature. This lowers operational costs and improves energy efficiency.

8. **Unique Features of Timber Hot Tubs**
Timber hot tubs bring a traditional, rustic style and release natural wood aromas. They can be heated with wood-burning stoves, making them ideal for off-grid use, though they often require more maintenance than other types.

9. **Additional Benefits of Choosing a BISHTA Member Retailer**
Beyond product quality, BISHTA members follow a strict code of ethics, ensuring professionalism, transparent practices, and customer care, enhancing the purchasing and ownership experience.

### Key Terms to Know

– **Self-Contained Hot Tub**: Portable, above-ground spa with built-in equipment for easy installation.
– **In-Ground Spa**: Permanently installed, often requiring professional excavation and structural work.
– **Swim Spa**: A larger spa designed for exercise and relaxation, often featuring resistance jets.
– **Hydrotherapy Jets**: Jets that mix water and air to massage muscles, promoting relaxation and pain relief.
– **Water Treatment**: Regular maintenance using sanitizers, pH balancers, and filters to keep water safe.
– **Site Survey**: An inspection of the location to ensure it’s suitable for a hot tub installation.
– **Soak Test**: A trial session to evaluate the hot tub’s comfort and features before purchase.
– **Warranty**: A promise from the manufacturer or retailer for repairs or replacements within a specified period.
– **Code of Ethics**: Guidelines BISHTA members adhere to, ensuring ethical practices and high standards in customer interactions.

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