**Key Questions for Choosing a Hot Tub**

1. **Top Questions to Ask a Hot Tub Retailer**
– What type of water treatment is necessary for safe maintenance?
– Which features are included in the hot tub (like seating, jets, or entertainment options)?
– What are the warranty terms, and how are service calls and maintenance managed?

2. **Risks of Buying from Non-Reputable Online Retailers**
Purchasing from unknown online sellers could mean poor product quality, incorrect details on product origin, or limited customer support, making it hard to address warranty issues or handle delivery delays.

3. **Understanding Self-Contained vs. In-Ground Spas**
– Self-contained hot tubs are above-ground, portable units with built-in components, making setup easier.
– In-ground spas are permanent, requiring professional installation and possibly local permits.

4. **Swim Spa Advantages and Model Options**
– Swim spas are versatile, supporting both swimming and exercise activities.
– **Single-chamber models** allow for both swimming and relaxation in one shared area.
– **Dual-chamber models** separate these spaces, enabling individual temperature control.

5. **Why a Site Survey is Critical Before Installation**
A survey ensures the location can support the hot tub’s weight, occupants, and water volume, and verifies accessibility, electrical needs, and foundation stability, preventing potential installation issues.

6. **Purpose and Benefits of a “Soak Test”**
A “soak test” lets potential buyers experience the comfort, jet power, and seating of a hot tub, ensuring satisfaction with the choice before purchase.

7. **Importance of Insulation for Energy Efficiency**
Quality insulation keeps the water warmer longer, reducing energy demands and operational costs, while increasing energy efficiency.

8. **Unique Qualities of Timber Hot Tubs**
Timber hot tubs offer a rustic aesthetic and natural wood aroma. Many are heated with wood, making them ideal for off-grid use, though they often require more maintenance.

9. **Additional Benefits of Choosing a BISHTA Member Retailer**
BISHTA members not only ensure high product quality but also adhere to strict ethical guidelines, offering better professionalism, transparency, and customer care.

### Key Terms

– **Self-Contained Hot Tub**: A portable spa with internal equipment and minimal setup needs.
– **In-Ground Spa**: A permanently installed spa, requiring excavation and structural setup.
– **Swim Spa**: A large spa designed for exercise, often equipped with resistance jets.
– **Hydrotherapy Jets**: Jets that mix air and water to massage muscles, aiding relaxation and pain relief.
– **Water Treatment**: The regular use of sanitizers, pH balancers, and filters to maintain safe, clean water.
– **Site Survey**: An inspection to assess the installation site for structural and electrical needs.
– **Soak Test**: A pre-purchase trial of a hot tub to evaluate comfort and functionality.
– **Warranty**: A manufacturer or retailer’s promise to cover repairs or replacements within a specified timeframe.
– **Code of Ethics**: Principles adhered to by BISHTA members, ensuring ethical business practices and high customer service standards.

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